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Frequently asked questions and answers about QUASR

General

Yes. Just fill the demo request form and let us know your preferred demo date and our team will get in touch with you.

Yes! QUASR is a ready-to-use, easy-to-deploy and affordable solution designed for small to mid-sized hospitals, including other healthcare settings such as elderly care and nursing homes.

Yes, the solution is scalable and can also be implemented for a group of hospitals and healthcare facilities. Browse through some of the key benefits QUASR can offer.

Product

QUASR is a SaaS patient safety solution for all healthcare settings focusing on incident reporting and improvement actions.

QUASR digitalizes all the essential incident management processes, from incident notification, incident details and initial review to quality review, risk assessment, investigation/RCA, corrective actions and signoff.

QUASR is also an effective collaborative and communication platform to keep your stakeholders in the loop. The solution offers innovative features such as Incident Flags, Discussion Board, Protect Identity and Notes.

Data and Security

QUASR is hosted on a secured Amazon Web Services (AWS) private cloud in Singapore. 

We have taken all the necessary measures to ensure your data is secure. We ensure that QUASR application is always up to date with the latest security patches. Additionally, we take all the recommended precautions to ensure your data is secure throughout its lifecycle.

Multiple security measures to protect personal data are in place. Transmission control ensures data is encrypted before it is transmitted to the server. Encryption controls are set at the database layer and data at rest including backups.

 

Database is protected by both user login-based access control and by network-based login restrictions. Integrity and confidentiality controls are in the form of role-based user access, password policies, audit logs and server logs.

You do! All data is fully owned by your hospital.

Yes, our hosted services terms and conditions have extensive data protection clauses, including compliant to data protection laws and regulations such as GDPR.

Subscription Pricing

We have 3 subscription plans. You can select a plan according to your business needs

Lite Plan
QUASR Lite is an incident repository for Quality and Risk managers to digitize incident records and keep them in a secure online system.
Basic Plan

QUASR Basic is an entry-level incident reporting system for healthcare organizations with a single hospital or facility. The solution offers full automation of the incident management workflow.

Premium Plan
QUASR Premium is a full-featured solution including the Configuration Tool. It allows for an organizational set-up for a network of hospitals and healthcare facilities. The solution is customizable to meet your specific requirements (subject to system feasibility and additional cost).

The subscription fee includes:

 

  • ✅ Rights to use software
  • ✅ Software maintenance and upgrades
  • ✅ Support services (helpdesk support, bug fixing and troubleshooting)
  • ✅ Cloud-hosting service with AWS Singapore

Absolutely. A lot of times, customers may need some help deciding what would work best for them. You can write to hak@healthgrc.com and our team will reach out to you to discuss.

Currently we only accept payment via bank transfer.

Administration

IT Admin has access to Admin Tool to manage departments, locations, users, email groups and doctors. IT Admin also has access to Incident Configuration Tool.

It allows IT Admin to configure incident categories, incident types, incident forms and contribution factors according to your hospital’s requirements using easy to use drag and drop features.

Yes. You can also configure your own incident forms to gather specific and relevant data you need.

Setup and Onboarding

Setup and onboarding process involve the following activities:

 

  1. ✅ For initial setup, you will provide customer Master Data, incident types & forms
  2. ✅ Set up QUASR instance
  3. ✅ Basic customization (for Premium Plan only)
  4. ✅ Train the trainer (for Premium Plan only)
  5. ✅ Launch

For Lite and Basic Plan, it will take 1 week. For Premium Plan, typical duration is 4 to 8 weeks, depending on the amount of customization required.

Yes, customization is chargeable based on time and effort and is subject to system feasibility.

Online training materials will be provided for users. For Premium Plan, 1 online train the trainer session is included for the core team. User training can be arranged internally by the core team.