A solution designed to help Quality and Risk Managers manage incidents, conduct investigations, and take improvement measures. A platform for active participation, collaboration and sharing in your organization.
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One of the common challenges is under-reporting. This is due to several factors such as lack of patient safety awareness, a blame culture, or a perceived lack of purpose to report.
Using paper-based incident reporting is difficult to ensure quality and timeliness of data capture. A manual incident management process is ineffective especially for large healthcare settings.
Most legacy incident reporting systems focus on reporting incidents and analyzing data. But it should not stop there. The system should track improvement actions.
RCA is a critical step in incident management process. After the RCA, the quality team should recommend stronger and more effective measures to be implemented.
No proper feedback loop to keep the reporting person informed on the status of the incident, investigation, and lessons learnt from it. Without a proper feedback, many staff will lack motivation to report the incidents.
The ultimate objective of incident reporting is to share lessons learned. This requires participation from all to promote a safety culture and share best practices.
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