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A brief introduction to Lite

Abishek Goda

When we launched QUASR a couple of years back, our motivation was to create an enterprise incident management software specifically for healthcare organizations in this region (South-East Asia). Having over a decade of experience working with the big guys in this region, we have an excellent understanding of what the big solutions did to service the big guys as well. In some sense, we were uniquely positioned to generate value. But we also figured that the big organizations are well serviced and tended to have very complex requirements on their tools. So our entire vision was to bridge the gap for medium-sized hospitals. To date, all our customers say they are pleased about their implementation of QUASR, which is unique to their organization and processes.

In early 2020, the pandemic hit. The pandemic meant a lot of the healthcare organisations had to start working remotely too. Much non-frontline work had to go remote in an environment that is traditionally not trained to work remote. While our solution is perfect for organisations to take their quality process online and remote, our solution wasn’t armed to help the smaller or niche, healthcare providers. Some of these providers have not evolved to have their quality processes, have a paper-form based flow but do not have volumes to warranty a separate software or are very early to benefit from even a mid-sized solution like QUASR. The features in QUASR, though, strategic and straightforward, is sometimes far more involved and complex for an organisation that is just getting started on this path.

That’s the genesis story for QUASR Lite. QUASR Lite is aimed at organizations that are just getting started on an incident management process. Whether you have a simple paper-form method or looking to create your own structure and process, Lite has you covered. QUASR Lite is unopinionated in that it does not enforce a workflow. 

What is QUASR Lite?

QUASR Lite is an online incident repository. It is a simple data capture tool and allows you to capture the incident data in a structured format. It makes your life easy to gather incident statistics and generate reports. Want to know how it works? Here is how.

You could very well do the same with an excel sheet. And we would have to agree. But the main advantage Lite brings to you over vanilla excel sheets is that: we have thought this one out for you. We have built it specifically for hospital incident scenarios. We consolidated our experience working with many hospitals and created a starter tool that will grow with you as you mature to bigger and more involved processes.

Who is QUASR Lite for?

Lite perfectly suits small hospitals, clinics, speciality hospitals, nursing homes and care centres and individual hospitals, that are either:

  • New to incident management 
  • Looking forward to digitalising their incident data; 
  • Looking to get started with a starter tool and graduate to more complex tools along the way. 

Lite takes all these scenarios into account. There are some opinionated decisions we have made in Lite, though. Lite is primarily meant as a tool for the Quality Management team. So we limited the number of user licenses to 5 per account. Ideally, 5 seats are plenty enough to have quality managers and even senior management from your hospital. Also, since Lite is for a closed team of Quality Managers, we don’t have email notifications baked in. We believe that if it is your primary tool for work, you might not want to be notified of every small action. However, this might change in the future. There are other uniquely designed features that we’ll go over in individual posts over the next couple of weeks.

Join the community

Lite is an evolving product. The first version which is taking trial requests now is the first feature-complete version. We will be adding an overall roadmap of features to Lite over the next several quarters. But more importantly, we believe that its users will drive the roadmap for Lite. We built the enterprise version of QUASR, ‘QUASR Enterprise’ the same way – based on customers’ direct feedback, their specific needs and requests. So we don’t see why Lite is any different. So if you want a product that suits your process, get on the train right now and help build the product you need.

Check out more features of QUASR Lite. You can sign up for a 30-day free trial here.

World Patient Safety Day 2020 – A video collage

Rohini K

We kickstarted our World Patient Safety Day 2020 celebrations in September 2020. One of our campaigns was called “Conversations with”, which is a series of interviews and discussions with healthcare leaders across the region, as a collaboration to promote awareness on staff safety and a joint call for action to prioritize health worker safety.

Watch a video collage of excerpts from our chats here:

Our first conversation was an insightful chat with Dr. Juan Lucas Rosas, Quality Management Director, FV Hospital in Ho Chi Minh City, Vietnam. Dr. Rosas urged the need to empower staff and engage them in patient safety and staff safety initiatives and the importance of work-life balance. Dr. Rosas rightly highlighted how there is no international healthcare safety board and the need to establish one. He urged all healthcare organizations to focus on their foremost responsibility and accountability – to make it safe. Read the article about the full interview here.  

We hosted Dr Ana Maria Jimenez and Dr Roger Macusi from the Phillipines. 

Dr Ana Maria Jimenez is the Director of Quality Management at Asian Hospital and Medical Center (AHMC), Philippines. Dr. Jimenez spoke compassionately on the importance of having health worker safety an integral part of patient safety culture, paying tributes to pandemic heroes and safety champs, and having emergency management plans and dashboards that enable AHMC to respond quickly to the crisis and make informed decisions. You can read the full interview here.  

Dr. Roger Macusi is a member of the Board of Trustees of the Philippine Society for Quality in Healthcare (PSQua) and the Chairman of its Publications and Public Relations Committee. Dr. Macusi spoke about PSQua’s roles in patient safety, the impact of the Covid-19 pandemic on the healthcare industry, why education is the key in raising awareness on health worker safety. He also proposed that our Society looks into tapping the educational institutions to teach that health worker safety is important and linked to patient safety. You can read the full article here.  

From Indonesia, we hosted Dini Handayani from Medistra hospital. Dini Handayani is the CEO of Medistra Hospital, Jakarta, Indonesia. Dr. Dini spoke to us with a wealth of knowledge on safety culture, managing safety risks, and crisis management. At the national level, Dr. Dini relates the nationwide health worker safety campaign organized by MOH Indonesia and WHO South-east Asia Regional Office; and the role of accreditation agency in developing infection prevention and control training programs. You can read the full article here.  

In Malaysia, we hosted a variety of healthcare leaders and professionals from various hospitals and specialties – Dr. Hasri Samion and Dr. Farina Mohd Salleh from National Heart Institute of Malaysia (IJN), Dato’ Dr. Mohamed Ibrahim from Beacon Hospital, and Ms. Phang Moon Leng from Oriental Melaka Straits Medical Centre (Oriental). 

Dr Hasri Samion, is the Chief Clinical Officer & Senior Consultant Paediatric Cardiologist and Dr Farina Mohd Salleh is the Director of Quality and Emergency Physician & Manager, Observation & Emergency Department, National Heart Institute of Malaysia (IJN). Dr Farina and Dr Hasri shared with us their safety culture and their roles and experience in managing patient and staff safety during this pandemic as a tertiary referral heart centre. You can read the full article here.  

Dato Dr Ibrahim spoke about health workers’ protection and safety as the utmost priority, investing in cutting-edge technology while making pricing affordable and how digital innovation is impacting healthcare. You can read the full article here.  

Ms Phang spoke about their commitment to health worker safety, their experience in crisis management and the importance of emergency preparedness, not just for any pandemic but also in dealing with natural disasters. You can read the full article here.  

All in all, we are more than happy to have celebrated World Patient Safety Day 2020 in the perfect way we could think of. Gathering valuable learnings from leaders in the industry and sharing them with the community at large. Plus, there couldn’t have been a better time to discuss this topic than in 2020.